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We’ll keep in touch with you via your current employer

You’ll be invited along to an arrivals event just after you join. As with any job, you might not be too sure what to expect or even what we’re all about. You can find out more about us by using our website.


Transferring to us

While lots of our colleagues join us after applying for a job, when we begin providing new services many of the hardworking, dedicated colleagues who work in services will transfer to us – here’s what happens, and what to expect.

The first steps

If you’re due to transfer to us because we’ve been selected as a preferred bidder for a particular set of services, we’ll be in touch with you via your current employer shortly after the announcement is made. We’ll usually share an email address where you can ask questions directly to us, and we’ll work with your employer to make sure you get to meet some of our team and ask questions about your individual circumstances.


Once we’re named preferred bidder, we’ll be hard at work on a process called ‘Mobilisation’. In summary, this is a great deal of work our Integration team does to make sure everything transfers safely and services continue to run smoothly through transfer day. This process includes your transfer of employment (TUPE).

What’s TUPE?

TUPE is a legal process of transfering your employment. If you’re transferring automatically, it means you keep the same terms and conditions as you have with your current employer when you transfer to Virgin Care because we begin providing the service you currently work in.

There’s no interview, because the transfer is automatic if you’re eligible. You’ll hear about the process from your current employer, and they’ll lead you through it. There’s usually plenty of opportunities to meet the Virgin Care team before you transfer and ask us questions.

Normally, provided you’ve booked it through your current employer’s process and it’s approved, your pre-booked annual leave will also transfer to us.

Preparing for day 1

Our aim is to make sure that day 1 is as smooth as possible, however there will be change, back office systems and processes will certainly be different – we will work hard to minimize the impact of the changes that will inevitably take effect on day 1. We’ll usually try and get your name badge and lanyard to you as soon as possible and you’ll be invited to an arrivals event where you’ll be able to learn more about Virgin Care. Management colleagues may have had a pre-transfer day with our team looking at the details of handover.

Our aim is to make the safe transfer of services as streamlined as possible, so that the transfer isn’t noticeable to service users and they continue to see the same people, you have access to the same records and equipment, and everything carries on being high quality and safe. It’s our top priority when landing new services for day 1.

You should expect that systems like how you order goods, book holiday and things like your email address and the systems you log onto will change from the point of transfer – but we’ll have people out and about in services to help you, a phone helpline for if you’re stuck and we’ll have communicated what will change during the mobilisation process.

Patients should expect that nothing will change on transfer day – services will continue to run, and they’ll continue to see most of the same faces.

Still want to know more?

If you still have questions, there’s lots you can do. Until you transfer to us, the best thing to do is ask your current employer. They’ll be able to forward your question to us, or answer it directly. During the transfer process, we might not be able to answer all of your questions – but rest assured: we’ll tell you everything you need to know, and you’ll usually have an opportunity to ask specific questions about your circumstances during the process. Mobilising a new service is all about keeping as much the same as possible, so like we said – our aim is to ensure that you see no difference between the last day with the current provider and the first day with us.

We’re looking forward to meeting you.